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What You Agree to When You Use aw999

These terms set out the rules that apply when you open an account and use aw999. Access and eligibility depend on your local law and the region you are in — read these terms carefully before you start.

Account holders onlyBangladesh-eligible regionsbKash, Nagad, Rocket depositsMobile and desktop accessSubject to local law
aw999 What You Agree to When You Use aw999
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the integrity of your data matter to us. Here is how we handle both under these terms.

Identity Verification We verify your identity before processing withdrawals. You will be asked to confirm your bKash or Nagad wallet number matches the name on your account. This step protects you from unauthorised access.
Data Retention We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support.
Account Access Your account is protected by a password and OTP sent to your registered mobile number. If you suspect unauthorised access, contact us immediately and we will freeze the account while we investigate.
Requesting Changes To update your registered mobile number, wallet details, or personal information, submit a request through live chat or email. Changes to payment details require re-verification before they take effect.
TERMS CONTACT

Reach Us About These Terms

If you have a question about how these terms apply to your account, or you want to request a change to your account details, our support team can help. Reach out through any of the channels below.

Live Chat Open the chat window from your account dashboard. Our team handles terms and account queries directly through live chat during support hours.
Email Support Send your query to our support address from your registered email. Include your account reference so we can locate your record quickly.
Help Centre Our help centre covers common terms questions — account verification steps, withdrawal conditions, and what happens if your region becomes ineligible.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account on aw999. Eligibility depends on your local law and region. If online gaming is not permitted where you are, these terms do not authorise you to use the platform.

We will notify you of material changes through your registered contact before they take effect. Continuing to use your account after that point means you accept the revised terms.

We may suspend or permanently close an account that breaches these terms. This includes accounts used by more than one person, accounts with incomplete verification, or accounts linked to fraudulent activity.

Contact our support team via live chat or email from your registered address. We will provide a summary of the personal data we hold on your account within a reasonable timeframe.

Yes. All transactions through bKash, Nagad, and Rocket are subject to these terms. Deposit and withdrawal conditions, including any verification steps, are part of the agreement you accept when you fund your account.

Contact us immediately through live chat. We will place a hold on your account while we investigate. Do not attempt to log in repeatedly, as this may trigger additional security checks on your account.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.